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Is there a mobile app or is this web-only for now?

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Is there a mobile app or is this web-only for now?✓ Solution

There is no native app yet, but the mobile web view is fully responsive and supports everything the desktop site does, including notifications through the browser. A native app is on our radar but nothing to share a timeline on yet.

Notification emails are landing in our spam folder

We send notification mail from our own domain with SPF and DKIM already configured, so this is usually a per-recipient spam filter issue rather than something wrong on our end. Ask the affected members to mark one message as not spam, that generally fixes future delivery for them.

Being charged twice this month, can someone check my account?

Looked into it, that second charge was a failed authorization hold that your bank is still showing as pending, it should drop off within a few business days and only the first charge will settle. If it has not cleared by next week let us know and we will issue a refund directly.

First time setup: what's the recommended order of steps?

Agreed with the order above, and our setup guide under Getting started follows that same sequence if you want a checklist.

What happens to my saved preferences after a plan downgrade?

Nothing gets deleted on a downgrade, your saved views and notification settings stay exactly as they are. The only change is which features are available going forward, based on the new plan limits.

Two-factor auth keeps asking me to re-verify every day

That is usually a browser setting clearing cookies between sessions, private browsing modes and some ad blockers do this. If you are in a normal browsing window and it still happens daily, let us know and we will look at the session logs for your account.

Is there a way to export all my data before I cancel?✓ Solution

You can export everything from Settings → Data → Export, it builds a zip of CSV files and emails you a download link within a few minutes. Nothing is blocked while your subscription is still active.

Where can I download last month's invoice as a PDF?✓ Solution

You can grab that under Billing → Invoices, every past invoice is listed there with a download link that generates a PDF on demand.

Can I invite teammates without them creating a new account?

Yes, when you send an invite the person can accept it with either a magic link or Google sign in, whichever they prefer. There is no separate password to set up either way.

How do I reset my password if I never got the email?

Reset emails can take a few minutes to land, but if three attempts over that long have not shown up anywhere, send us the email address on file and we will trigger a manual reset link from our side.