Notification emails are landing in our spam folder

#9
General·122 views

A few of our members mentioned they only found our reply because they went digging in spam. Is there something on our side we can fix, like an SPF or DKIM record, or is this on your sending end?

2 replies

We send notification mail from our own domain with SPF and DKIM already configured, so this is usually a per-recipient spam filter issue rather than something wrong on our end. Ask the affected members to mark one message as not spam, that generally fixes future delivery for them.

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