---
title: "Notification emails are landing in our spam folder"
url: "https://help.superdocx.com/q/9/notification-emails-are-landing-in-our-spam-folder"
forum: "first"
question_number: 9
category: "General"
tags: ["Notifications"]
status: "open"
solved: false
votes: 2
replies: 2
views: 123
asked_at: "2026-07-19T13:43:07.632Z"
updated_at: "2026-09-23T23:13:21.694Z"
---

# Notification emails are landing in our spam folder

Asked by Owen Fischer on 2026-07-19 · 2 votes

A few of our members mentioned they only found our reply because they went digging in spam. Is there something on our side we can fix, like an SPF or DKIM record, or is this on your sending end?

## 2 replies

### Reply 1

mvmskrishna (Owner) · 2026-07-19 · 1 vote

We send notification mail from our own domain with SPF and DKIM already configured, so this is usually a per-recipient spam filter issue rather than something wrong on our end. Ask the affected members to mark one message as not spam, that generally fixes future delivery for them.

### Reply 2

Owen Fischer · 2026-07-19 · 0 votes · In reply to Reply 1

Did that for the two people who mentioned it, will confirm if the next digest lands properly.