---
title: "How do I reset my password if I never got the email?"
url: "https://help.superdocx.com/q/1/how-do-i-reset-my-password-if-i-never-got-the-email"
forum: "first"
question_number: 1
category: "General"
tags: ["Account", "Security"]
status: "open"
solved: false
votes: 3
replies: 2
views: 108
asked_at: "2026-07-11T11:43:07.632Z"
updated_at: "2026-09-23T23:13:26.575Z"
---

# How do I reset my password if I never got the email?

Asked by Maya Chen on 2026-07-11 · 3 votes

I tried the reset flow three times and the email never shows up, not in spam either. Is there another way to get back into my account, or does someone need to reset it manually on your end?

## 2 replies

### Reply 1

Diego Ramirez · 2026-07-11 · 0 votes

Worth double checking a promotions or updates tab too, some mail clients file it there instead of spam.

### Reply 2

mvmskrishna (Owner) · 2026-07-11 · 2 votes

Reset emails can take a few minutes to land, but if three attempts over that long have not shown up anywhere, send us the email address on file and we will trigger a manual reset link from our side.